Troubleshooting

When I try to view my pets recorded vidoes, the files do not play on my computer?


We always recommmend leaving the SD card in the camera, connect it to your computer via the USB cable and transfer the files directly to your computer before viewing. Mr Petcam records in AVI format which most video player programs will support. If you cannot view the videos using a particular player, please try viewing them on a different player. You can do this by right-clicking, select "open with" and choosing a different player. If the videos still not appear, there is a chance the SD card is faulty. Please ensure you are suing a Class 6 micro sd card or above and that is trusted name brand like Sandisk etc. Lastly, with the sd card installed in the camera, right-click the sd card drive and select "Format." This will format the SD card and may resolve the issue.




The red LED battery indiactor keeps blinking. Is my camera fully charged?


Depending on your specific computer setup, the red LED indicator light may or may not become a solid red LED when fully charged. We recommend leaving the camera connected to your computer and charging for at least 2.5 hours when fully drained. And properly ejecting the drive from your computer before removing.




I cannot get the SD card out of the camera.


When trying to remove the micro sd card from the camera, please use the method indicated in the pictures below. Use your thumb or index finger to "scoop" to card out of the camera slowly. When installing, ensure the SD card is in the correct slot or it is possible it could fall into the camera. If this happens, use tweezers or similiar to remove carefully.




When trying to charge my camera, both the red and blue LED lights are blinking?


If both the red and blue LED indicator lights are blinking, this means the camera is not charging. You must have an SD card installed into the camera for it to properly charged. Please install a Class 6 or above micro SD card and you will see a blinking red LED light which indicates it is charging properly.




The camera is pointing downwards when installed on my pet.


Because each pet and pet collar are different sizes, some experimentation is going to required to find the correct method of attachment. Please loosen or tighten the includes velcro strap which may help hold the camera at the angle you wish. We recommend having the camera pointed someone downwards to prevent your pets chin from taking up too much of the frame in the video. Please see attached pictures.




How heavy is our pet camera?


Mr Petcam is feather light. Weighing in at only 11 grams, neither dogs nor cats will notice it's tiny presence.




Do we ship internationally?


Yes! Please CLICK HERE to contact us. Please let us know the quantity you wish to order and destination country. We will get back to you as soon as possible with a shipping quote.




How to view the recorded video files?


This camera records to a micro sd card. After your pet has returned with their video footage, you can connect the camera directly to your Windows based PC to view the recorded video files. Or you can remove the micro SD card and insert it into a micro SD card reader (if available).





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