Question 1

Do we offer an affiliate program?

Accepted Answer

Yes we do!  CLICK HERE to sign up for our new affiliate marketing program.  Help promote Mr Petcam HD to your social media following or wherever you would like and earn a 5% commission per sale.  Signing up is free and payouts are sent to your PayPal account every week!

Upon signing up, you will be given a unique tracking code just for you.  Paste this code on your Instagram, Facebook, YouTube, blog, or anywhere you wish!  Each time a viewer clicks your unique link, they are redirected to our website.  If the visitor then converts and makes a purchase, you earn a 5% commission on the total amount of the sale.  You can easily sign in to our affiliate marketing dashboard to view all the stats on your account.

Question 2

How easy is this pet camera to operate?

Accepted Answer

There is only two buttons required to operate all of the features of Mr Petcam HD.  After properly mounting to your pets collar or harness, you will be up and running within 10 minutes or less!  We provide thorough easily understandable instructions with each order.  However, if you still have questions, our email staff is always willing to help!  :-)

Question 3

Does it work on dogs too?

Accepted Answer

Yes it does and many of our customers attach Mr Petcam HD to their dogs with hilarious results.  One thing to mention is that cats in general move more slowly and gracefully than dogs.  Less running etc.  Cats also usually turn their heads less frequently or abruptly. This creates more stable and clear video results.  But this is animal specific.
 
Mr Petcam HD now comes with a waterproof housing for the camera as well as our new 360 degree harness mounting clip.  This newly designed clip can be attached to most "buckle type" dog harnesses or collars up to one inch wide. It mounts the camera in a waterproof housing on top of the dog rather than below it's neck like it does for on cats.  From our testing on dogs, having the camera mounted on top provides better video results then when attached below the neck.
 
Our new 360 degree mounting bracket allows complete movement and adjustability to find the perfect angle for your pets video shots!

Question 4

Do we offer wholesale pricing?

Accepted Answer

Interested in becoming a reseller of Mr Petcam HD?  We offer special wholesale pricing for multiple unit orders and generous discounts.  Please see our wholesale pricing sheet below.

Question 5

Will Mr Petcam HD work with Apple devices (Macbook, iPad etc)

Accepted Answer

Yes!  Although most Apple devices do not have an available USB port which is required to charge and transfer videos from Mr Petcam HD.  You will need an adapter.  They are readily available on Amazon for around $8 USD.  Available here - https://amzn.to/3Ml5Ud0

Question 6

Is it waterproof?

Accepted Answer

New for 2023, we are now including with each order our new waterproof housing and 360 degree mounting bracket.  Mr Petcam HD can be used with or without the waterproof housing.  There are now two methods of attaching Mr Petcam to most dog and cat collars and harnesses. 
 
Please note each animal is unique in regards to their size, weight, movement etc.  Some trial and error will need to be performed to find the best fit and angle for your specific pet.

Question 7

How does it attach to my cat or dog collar/harness?

Accepted Answer

With each Mr Petcam order, we include two mounting brackets for two different mounting options for your pet. 
 
For cats, we recommend using the clip mount and velcro loop.  This method attaches to your cats collar and mounts the camera below their head.  Please see picture below.  We have found this provides generally the best video results for cats and small dogs.

For medium/large dogs, we recommend using the 360 degree mounting bracket and waterproof housing.  This method attaches the camera on top of your dog with the camera looking over his or her head.  For medium/large dogs, it has been our experience that this provides better video results than mounting the camera below their heads.  The 360 degree mounting bracket fits most one inch wide dog collars/harnesses that are "buckle type" which allow you to feed the collar or harness strap through the 360 degree mounting bracket.  Please see picture below.

Each cat and dog varies in size, weight and movement behavior.  Some cats run a lot, while some do not.  Some dogs walk with their heads down, while some do not.  That being said, it will take some practice to find what mounting method works best for your specific pet.

Question 8

How does Mr Petcam record?

Accepted Answer

Mr Petcam records to a 16gb Micro SD card (included).  This memory card is good for up to 65 minutes of continous recording.  Mr Petcam accepts micro SD memory cards up to 32gb in size.

Question 9

Does Mr Petcam record audio?

Accepted Answer

Yes!  Mr Petcam features a built in microphone which captures all your animals sounds.  Meows, purrs, barks, growls and hisses!

Question 10

What is included with purchase?

Accepted Answer

Mr Petcam contents:
 
- Main camera
- Waterproof housing
- 360 degree mounting bracket 
- Mounting clip & velcro loop 
- 16gb micro sd memory card
- USB charging/video transfer cable
- Written instruction
 
- If you prefer video instructions, a link will be provided on your written instructions.

Question 11

Is a memory card included?  What size memory card does the camera accept?

Accepted Answer

Yes!  All our cameras come with a 16gb micro memory card pre-installed.

The camera will currently accept Class 3 or higher micro memory cards 32gb in size or less.  We are working on a firmware update which will allow the camera to accept cards larger than this.  Please check back with us or subscribe to our newsletter to be notified when this free update will be available.

Question 12

How secure is it to my pets collar?

Accepted Answer

If our mounting instructions are correctly followed, Mr Petcam is very secure while on your pets collar.  As each cat or dog varies in size, weight and behavior, some trial and error will need to be done to find the best fitment of Mr Petcam to your specific pet.  
 
For cats, we have found mounting the camera below their necks and to their collar provides the best video results. 
 
For dogs, we recommend using the included waterproof housing and 360 degree mounting bracket to attach on the top of your dog behind his or her head.  The included 360 degree mounting bracket will attach to most one inch wide "buckle type" collars and harnesses (not included)

Question 13

Can the camera be used for other purposes?

Accepted Answer

Yes.  Mr Petcam is a very versatile little DVR (Digital Video Recorder) with many uses beyond that of just POV (point-of-view) pet recordings.
 
Many of our customers use the camera for day to day uses including sports, home security, baby monitoring etc.

Question 14

Specifications?

Accepted Answer

Interface port: USB 2.0
CPU:A0-CORETEX kernel
Video decoding: H.263 
Video compression: MPEG4
Video code: MJPEG
Video Resolution: 1280*720 30fps
Storage media: Micro SD card support SDHC
Support capacity: Max 32GB
Software: Operating system or the mainstream audio and video playback softwarre
Picture Mode: JPG
File format:AVI
Picture Resolution: 1280*720
System: Windows
Recharge Voltage: DC-5V
Data Transfer Interface: Mini 8pin USB
Memory Card: TF - Micro SD - Up to 32GB
Battery: High capacity lithium polymer battery
Size: (Approx. )27*26*26mm
Color: Black
Weight: 16 grams
Waterproof rating: Waterproof with included housing

Question 15

Does Mr Petcam work with mobile devices?

Accepted Answer

Currently, Mr Petcam works with Android based phones as well Windows computers.  However, you can purchase a micro SD to Type-C adapter (android) or a micro SD to Lightening Port adapter (Apple) to view the recorded video files.  
Mac computers can also work as long as you download a video player that supports AVI video formats.  The camera will not work with iPhone or iPads.

Question 16

How heavy is our pet camera?

Accepted Answer

Mr Petcam is feather light.  Weighing in at only 16 grams, neither dogs nor cats will notice it's tiny presence.

Question 17

Can I get still pictures from the videos?

Accepted Answer

Yes.  There are two methods on how to obtain still pictures from your pets captured videos.  
 
1.  If you have a video editing program, you can import the video and move the timeline to the still image you want.  Then simply save the video frame as a file to your computer.  There are many free video editing programs available online.
 
2.  Another method is to play the video on your computer and then pause the video at the desired frame.  Then press the "print screen" button on your keyboard.  Then open a photo editing program or even "paint" which is on most computers.  Press "control+V" to paste the screen captured image.  Then simply save the file to your computer.

Question 18

Do we ship internationally?

Accepted Answer

Yes!  We ship to most countries.   Upon checkout, please select your country from the drop down menu.  The correct postage should calculate automatically.  If you do not see your country listed, please contact us HERE.

Question 19

How to view the recorded video files?

Accepted Answer

This camera records to a micro sd card.  After your pet has returned with their video footage, you can connect the camera directly to your Windows based PC to view the recorded video files.  Or you can remove the micro SD card and insert it into a micro SD card reader (if available).

Question 20

What format does Mr Petcam record in and how do I view my pets videos?

Accepted Answer

Our camera records in AVI format which plays back on most Windows computers that have Windows Media Viewer (WMV) installed.  If you do not have this program, it is a free download you can obtain from Microsoft's website.
 
After your pet is finished being a videographer, you simply connect Mr Petcam to your computers USB port using the provided cable.  You then transfer the videos files from the micro SD card into destination folder of your choosing.  You then double click the videos to play them back.

Question 21

Does Mr Petcam live stream?

Accepted Answer

No. Mr Petcam HD does not live stream.  It records the video/audio files to an included micro sd memory card which you connect to your computer later to watch.  Due to it's incredibly small size and weight, we could just not add this feature to our camera.  We hope to be able to offer this in the future.

Question 22

How long does the battery last?

Accepted Answer

With a full battery charge, Mr Petcam can record continuously for approximately one hour.    If you enable motion activation mode, it will only record video when it senses motion.  This can greatly extend the battery life of Mr Petcam as it is not recording continuously but only when there is movement.  In motion activation mode, battery life can exceed eight hours or sometimes longer depending on how active or inactive your pet is.  When recording in night vision mode, battery life is approximately 30-35 minutes due to the fact the battery needs to power the two high-output infrared emitters.

Question 23

Which media player is best to watch Mr Petcam videos?

Accepted Answer

Mr Petcam HD records in AVI video format.  Most of today's media players support this format.  However, if your software does not support this format, we recommend the following programs.  They are completely free and available for instant download.

Windows Media Player for PC - https://support.microsoft.com/en-us/windows/get-windows-media-player-81718e0d-cfce-25b1-aee3-94596b658287
 
Windows Media Player for Mac  - https://support.microsoft.com/en-gb/office/play-windows-media-files-on-your-mac-887436b9-6eca-4a67-ab60-9be22c05502a
 
VLC Media Player for PC - https://www.videolan.org/vlc/index.html
 
VLC Media Player for Mac - https://www.videolan.org/vlc/download-macosx.html

Question 24

Do we sell on Amazon?  Where else do we sell Mr Petcam HD?

Accepted Answer

We sell Mr Petcam HD on a variety of platforms including Amazon, Etsy, eBay and our website.  We also sell to distributors in Canada, United Kingdom and Australia who disperse our product to retails stores and outlets.  You can also find our product in many small pet boutique shops around the country!

Question 25

Does Mr Petcam HD have a warranty?

Accepted Answer

We are happy to offer a 1-year warranty from date of delivery.  This warranty does not cover damage due to neglect or incorrect usage.  This warranty does not cover loss.

Question 26

Are delivery time frame estimates guaranteed?

Accepted Answer

Delivery time frame estimates are not guarenteed.  We are provided the stated delivery estimates by the carrier used.  However, unforseen delays may occur in transit by the carrier which are out of our control.  We strive to have all orders placed shipped out and handed over to the carrier being used within one business day.

Mr Petcam

HD

Explore Your Pet's Secret Life

Cat Collar Camera | Dog Collar Camera

Collar Mounted POV Pet Camera

Frequently asked questions