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  • Do we offer an affiliate program?
    Yes we do! CLICK HERE to sign up for our new affiliate marketing program. Help promote Mr Petcam HD to your social media following or wherever you would like and earn a 5% commission per sale. Signing up is free and payouts are sent to your PayPal account every week! Upon signing up, you will be given a unique tracking code just for you. Paste this code on your Instagram, Facebook, YouTube, blog, or anywhere you wish! Each time a viewer clicks your unique link, they are redirected to our website. If the visitor then converts and makes a purchase, you earn a 5% commission on the total amount of the sale. You can easily sign in to our affiliate marketing dashboard to view all the stats on your account.
  • How easy is this pet camera to operate?
    There is only two buttons required to operate all of the features of Mr Petcam HD. After properly mounting to your pets collar or harness, you will be up and running within 10 minutes or less! We provide thorough easily understandable instructions with each order. However, if you still have questions, our email staff is always willing to help! :-)
  • Does it work on dogs too?
    Yes it does and many of our customers attach Mr Petcam HD to their dogs with hilarious results. One thing to mention is that cats in general move more slowly and gracefully than dogs. Less running etc. Cats also usually turn their heads less frequently or abruptly. This creates more stable and clear video results. But this is animal specific. Mr Petcam HD now comes with a waterproof housing for the camera as well as our new 360 degree harness mounting clip. This newly designed clip can be attached to most "buckle type" dog harnesses or collars up to one inch wide. It mounts the camera in a waterproof housing on top of the dog rather than below it's neck like it does for on cats. From our testing on dogs, having the camera mounted on top provides better video results then when attached below the neck. Our new 360 degree mounting bracket allows complete movement and adjustability to find the perfect angle for your pets video shots!
  • Do we offer wholesale pricing?
    Interested in becoming a reseller of Mr Petcam HD? We offer special wholesale pricing for multiple unit orders and generous discounts. Please see our wholesale pricing sheet below.
  • Will Mr Petcam HD work with Apple devices (Macbook, iPad etc)
    Yes! Although most Apple devices do not have an available USB port which is required to charge and transfer videos from Mr Petcam HD. You will need an adapter. They are readily available on Amazon for around $8 USD. Available here - https://amzn.to/3Ml5Ud0
  • Is it waterproof?
    New for 2023, we are now including with each order our new waterproof housing and 360 degree mounting bracket. Mr Petcam HD can be used with or without the waterproof housing. There are now two methods of attaching Mr Petcam to most dog and cat collars and harnesses. Please note each animal is unique in regards to their size, weight, movement etc. Some trial and error will need to be performed to find the best fit and angle for your specific pet.
  • How does it attach to my cat or dog collar/harness?
    With each Mr Petcam order, we include two mounting brackets for two different mounting options for your pet. For cats, we recommend using the clip mount and velcro loop. This method attaches to your cats collar and mounts the camera below their head. Please see picture below. We have found this provides generally the best video results for cats and small dogs. For medium/large dogs, we recommend using the 360 degree mounting bracket and waterproof housing. This method attaches the camera on top of your dog with the camera looking over his or her head. For medium/large dogs, it has been our experience that this provides better video results than mounting the camera below their heads. The 360 degree mounting bracket fits most one inch wide dog collars/harnesses that are "buckle type" which allow you to feed the collar or harness strap through the 360 degree mounting bracket. Please see picture below. Each cat and dog varies in size, weight and movement behavior. Some cats run a lot, while some do not. Some dogs walk with their heads down, while some do not. That being said, it will take some practice to find what mounting method works best for your specific pet.
  • How does Mr Petcam record?
    Mr Petcam records to a 16gb Micro SD card (included). This memory card is good for up to 65 minutes of continous recording. Mr Petcam accepts micro SD memory cards up to 32gb in size.
  • Does Mr Petcam record audio?
    Yes! Mr Petcam features a built in microphone which captures all your animals sounds. Meows, purrs, barks, growls and hisses!
  • What is included with purchase?
    Mr Petcam contents: - Main camera - Waterproof housing - 360 degree mounting bracket - Mounting clip & velcro loop - 16gb micro sd memory card - USB charging/video transfer cable - Written instruction - If you prefer video instructions, a link will be provided on your written instructions.
  • How secure is it to my pets collar?
    If our mounting instructions are correctly followed, Mr Petcam is very secure while on your pets collar. As each cat or dog varies in size, weight and behavior, some trial and error will need to be done to find the best fitment of Mr Petcam to your specific pet. For cats, we have found mounting the camera below their necks and to their collar provides the best video results. For dogs, we recommend using the included waterproof housing and 360 degree mounting bracket to attach on the top of your dog behind his or her head. The included 360 degree mounting bracket will attach to most one inch wide "buckle type" collars and harnesses (not included)
  • Can the camera be used for other purposes?
    Yes. Mr Petcam is a very versatile little DVR (Digital Video Recorder) with many uses beyond that of just POV (point-of-view) pet recordings. Many of our customers use the camera for day to day uses including sports, home security, baby monitoring etc.
  • Specifications?
    Interface port: USB 2.0 CPU:A0-CORETEX kernel Video decoding: H.263 Video compression: MPEG4 Video code: MJPEG Video Resolution: 1280*720 30fps Storage media: Micro SD card support SDHC Support capacity: Max 32GB Software: Operating system or the mainstream audio and video playback softwarre Picture Mode: JPG File format:AVI Picture Resolution: 1280*720 System: Windows Recharge Voltage: DC-5V Data Transfer Interface: Mini 8pin USB Memory Card: TF - Micro SD - Up to 32GB Battery: High capacity lithium polymer battery Size: (Approx. )27*26*26mm Color: Black Weight: 16 grams Waterproof rating: Waterproof with included housing
  • Does Mr Petcam work with mobile devices?
    Currently, Mr Petcam works with Android based phones as well Windows computers. However, you can purchase a micro SD to Type-C adapter (android) or a micro SD to Lightening Port adapter (Apple) to view the recorded video files. Mac computers can also work as long as you download a video player that supports AVI video formats. The camera will not work with iPhone or iPads.
  • How heavy is our pet camera?
    Mr Petcam is feather light. Weighing in at only 16 grams, neither dogs nor cats will notice it's tiny presence.
  • Can I get still pictures from the videos?
    Yes. There are two methods on how to obtain still pictures from your pets captured videos. 1. If you have a video editing program, you can import the video and move the timeline to the still image you want. Then simply save the video frame as a file to your computer. There are many free video editing programs available online. 2. Another method is to play the video on your computer and then pause the video at the desired frame. Then press the "print screen" button on your keyboard. Then open a photo editing program or even "paint" which is on most computers. Press "control+V" to paste the screen captured image. Then simply save the file to your computer.
  • Do we ship internationally?
    Yes! We ship to most countries. Upon checkout, please select your country from the drop down menu. The correct postage should calculate automatically. If you do not see your country listed, please contact us HERE.
  • How to view the recorded video files?
    This camera records to a micro sd card. After your pet has returned with their video footage, you can connect the camera directly to your Windows based PC to view the recorded video files. Or you can remove the micro SD card and insert it into a micro SD card reader (if available).
  • What format does Mr Petcam record in and how do I view my pets videos?
    Our camera records in AVI format which plays back on most Windows computers that have Windows Media Viewer (WMV) installed. If you do not have this program, it is a free download you can obtain from Microsoft's website. After your pet is finished being a videographer, you simply connect Mr Petcam to your computers USB port using the provided cable. You then transfer the videos files from the micro SD card into destination folder of your choosing. You then double click the videos to play them back.
  • How long does the battery last?
    With a full battery charge, Mr Petcam can record continously for over one hour. If you enable motion activation mode, it will only record video when it senses motion. This can greatly extend the battery life of Mr Petcam as it is not recording continously but only when there is movement. In motion activation mode, battery life can exceed eight hours or sometimes longer depending on how active or unactive your pet is.
  • Does Mr Petcam live stream?
    No. Mr Petcam HD does not live stream. It records the video/audio files to an included micro sd memory card which you connect to your computer later to watch. Due to it's incredibly small size and weight, we could just not add this feature to our camera. We hope to be able to offer this in the future.
  • Which media player is best to watch Mr Petcam videos?
    Mr Petcam HD records in AVI video format. Most of today's media players support this format. However, if your software does not support this format, we recommend the following programs. They are completely free and available for instant download. Windows Media Player for PC - https://support.microsoft.com/en-us/windows/get-windows-media-player-81718e0d-cfce-25b1-aee3-94596b658287 Windows Media Player for Mac - https://support.microsoft.com/en-gb/office/play-windows-media-files-on-your-mac-887436b9-6eca-4a67-ab60-9be22c05502a VLC Media Player for PC - https://www.videolan.org/vlc/index.html VLC Media Player for Mac - https://www.videolan.org/vlc/download-macosx.html
  • Do we sell on Amazon? Where else do we sell Mr Petcam HD?
    We sell Mr Petcam HD on a variety of platforms including Amazon, Etsy, eBay and our website. We also sell to distributors in Canada, United Kingdom and Australia who disperse our product to retails stores and outlets. You can also find our product in many small pet boutique shops around the country!
  • The camera's indicator LED is solid blue and will not power off or respond.
    Using a small pin or paper clip, please momentarily press the reset button located next to the USB port. The blue LED light will power off momentarily and then power back on after the reset. Performing this reset is a good solution if the camera does not respond to input commands.
  • Does Mr Petcam HD have a warranty?
    We are happy to offer a 1-year warranty from date of delivery. This warranty does not cover damage due to neglect or incorrect usage. This warranty does not cover loss.

BACK IN STOCK!

Thank you for your patience regarding our back order these past couple weeks.  Our latest batch of units are ready to go!  All orders are shipped within one business day.

 

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