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Return Policy

We offer a 30-day money back return policy.  This 30 day return window begins on date of delivery.  Buyer agrees to pay return shipping costs.   There is a 15% restocking/handling fee for returns.  Buyer agrees to pack all original components carefully and supply us with a tracking number after the return has been shipped.

 

Buyer agrees to return all original components and they must be in working condition without major cosmetic blemishes.  If buyer returns goods incomplete, there will be a fee of 5-40% depending on what component(s) are missing in the return.  Refunds are issued to original payment method within 72 hours of returned goods.  Full refunds are issued less original USPS shipping costs.  Typically, this is around $3.50

Warranty Policy

Mr Petcam products are guaranteed against manufacturing defects one (1) year from the original date of purchase.  Mr Petcam's sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Mr Petcam sole discretion.  We will require a postage fee for all complimentary replacement warranty items.

 

Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Mr Petcam assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall MrPetcam be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user resealing error, this product is not warrantied against waterhousing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterhousings! Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.  We want you happy with your Mr Pecam purchase and will work with you to find a resolve that works for both parties.  

Duty Tax/Customs Duty

Any duty, customs and/or tariff taxes owed upon import are at the liability of the purchaser.  We the seller are not obligated to pay said implied taxes for said purchases as these are applied without our discretion by the importing country.  Any orders returned to us because of unpaid duty/customs/tariff taxes will be refunded to purchaser less original shipping charges.

BACK IN STOCK!

Thank you for your patience regarding our back order these past couple weeks.  Our latest batch of units are ready to go!  All orders are shipped within one business day.

 

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